📍 B105A, Penrhyn Rd, Botany NSW 2019, Australia
✉️ contact@elitecontainerssupply.com
How Elite Container Supply collects, uses, stores and protects your personal information.
Elite Container Supply ("ECS", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where you are located overseas, additional protections may apply — see International Visitors.
By using our website, purchasing from us, or contacting us, you agree to the practices described in this policy.
Elite Container Supply is a shipping container supplier based in New South Wales, Australia. We sell new and used shipping containers, provide container modifications, and arrange local delivery across Australia as well as international export.
We are the entity responsible for the personal information collected through this website.
We only collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:
We collect personal information:
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, we generally cannot supply, deliver or export a container without your identity and delivery details.
We use personal information for the following purposes:
| Purpose | What this involves |
|---|---|
| Processing orders | Confirming purchases, taking payment, issuing invoices and tax receipts. |
| Delivery & export | Arranging transport, freight, customs clearance and shipping documentation. |
| Quotes & enquiries | Responding to questions and preparing quotations for containers or modifications. |
| Customer support | Handling requests, warranty matters, returns and complaints. |
| Account management | Creating and maintaining your website account. |
| Website improvement | Understanding how visitors use our site so we can improve it. |
| Marketing | Sending offers and updates where you have consented. You may opt out at any time. |
| Legal compliance | Meeting tax, customs, export control and other legal obligations. |
| Fraud prevention | Protecting our business and customers against fraudulent transactions. |
We will not use your personal information for a purpose unrelated to those above without your consent, unless required or authorised by law.
We do not store your full credit or debit card details on our servers. Payments made through our website are processed by third-party payment providers who are certified to PCI-DSS standards. Those providers handle your card data directly and in accordance with their own privacy policies.
Where payment is made by bank transfer, we retain only the transaction reference and the details necessary to reconcile your order and satisfy our accounting and tax obligations.
Our website uses cookies — small text files stored on your device — to make the site work and to understand how it is used.
You can control or delete cookies through your browser settings. Disabling essential cookies may prevent you from completing a purchase.
We do not sell, rent or trade your personal information. We may disclose it to:
We require our service providers to protect your information and to use it only for the purposes for which we disclose it to them.
Because we export containers internationally, your personal information may be disclosed to recipients located outside Australia — including in Europe, the United States, Canada and countries across Asia — for the purpose of arranging freight, customs clearance and delivery.
Some of our technology providers (such as website hosting, email and analytics services) may also store data on servers located overseas.
Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include encrypted connections (SSL/TLS) across our website, restricted staff access on a need-to-know basis, secure hosting infrastructure, and regular software updates.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and any transmission is at your own risk.
We keep personal information only as long as it is needed for the purposes described in this policy, or as required by law. Sales, tax and customs records are generally retained for a minimum of seven (7) years in accordance with Australian legal requirements.
When information is no longer needed and we are not required to retain it, we take reasonable steps to destroy it or de-identify it.
Under the Australian Privacy Principles, you may:
To make a request, contact us using the details in Contact Us. We may need to verify your identity first. We will respond within a reasonable period, generally within 30 days. In limited circumstances we may refuse access or correction, in which case we will explain why in writing.
If you are located in the EEA or UK, you may have additional rights, including the right to erasure, the right to restrict or object to processing, and the right to data portability. Where we rely on consent, you may withdraw it at any time. We process personal data on the basis of contract performance, legitimate interests, legal obligation, or your consent.
If you are a California resident, you may have the right to know what personal information we collect, to request its deletion, and to opt out of any sale or sharing of personal information. We do not sell personal information.
If you are located in Canada, we handle your personal information consistently with the principles of the Personal Information Protection and Electronic Documents Act.
To exercise any of these rights, contact us using the details below.
Our website and products are directed at businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
Our website may contain links to third-party websites, including payment providers, shipping partners and messaging platforms such as WhatsApp. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below. Set out your concern in writing so we can investigate it properly. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be published on this page with a revised "Last updated" date. We encourage you to review it periodically. Significant changes will be communicated where required by law.
If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please get in touch:
